Return Policy

Please tap "Chat" button at the bottom right of your screen if you have any questions or concerns, or email us at hello@taopatch.co

 

Taopatch USA Return Policy

All returns must include the following or it will be rejected and returned back to you at your cost:

  • Product purchased from Taopatch USA.
  • All return requests for refund or replacement can be submitted via email to hello@taopatch.co with valid return reasons selected within ninety (90) calendar days from receiving the order.

 

Additional Return Requirements and Policy:

  • All return or replacement request will be processed within 5 business days after the returned item is received by Taopatch USA
  • Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date.
  • All returns with missing part(s) (including, but not limited to, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
  • The customer is responsible for return shipping expenses. Replacements will be shipped at our expense.
  • The customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physically damaging during return transportation or the customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result in the return being rejected back to you or charges to be applied to your refund determined by Taopatch USA.
  • Upon our acceptance of the merchandise in acceptable conditions in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the mode of payment used for the original purchase.
  • Refund will be issued after our warehouse receives, inspects, and processes your return. Taopatch USA will refund back to your method of payment.
  • In the event a returned product is defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost, and the return shipping cost initially covered by Taopatch USA will instead be deducted from the refund amount.

Fulfillment, Replacement, and Return

How long does it take to receive the product?

The delivery time frame for orders within the United States take 4-5 business days while international orders take 7-21 business days.
An email with the order tracking information will be sent once our shipping team starts to prepare your order.

Please allow a few extra days for the package to be delivered as our couriers may experience delays due to the pandemic.

Are import fees and duties included in the total?

Import fees and duties are not included in the total and will have to be paid separately before or upon delivery of the order. Import fees and duties will be shouldered by the buyer.

Can I get replacements for lost patches?

Lost of patches while in use have no warranty and will not be eligible for replacements.

How do I return my order?

For any return inquiries, kindly contact us through our email: hello@taopatch.co

Return and Refund Guidelines:

  • The package must be complete (number of patches, case, etc.) with the exception of the adhesives.
  • The order must be within a 90-day time frame to be eligible.
  • The refund will be processed through Paypal, credit card, or cheque (special case) once the order has been received on our end.

When can I expect my refund?

Once our shipping team confirms the order has been returned to our warehouse, you will receive an email to confirm if the mode of payment used on the order is still and active. We will process the refund with 24 hours of the response. The refund may take 5-10 business days to reflect on your credit card or Paypal accounts. Please allow 3-4 weeks for refunds through cheques to be received.